Frequently Asked Questions (FAQs)

When evaluating Voltage Optimisation, Commercial and Industrial (C&I) customers tend to focus on questions related to cost, performance, sustainability, operational impact, and compliance.

We've compiled the top questions, grouped by category.

Product Performance and Savings

  1. How much energy can we expect to save, and how were these estimates calculated?
  2. Are the energy savings guaranteed? Do you offer an energy performance contract (EPC)?
  3. Is the service tested and validated in real-world conditions or through third-party evaluations?
  4. How does this service perform under fluctuating loads or seasonal changes?
  5. What types of equipment or processes benefit most from this service?
  6. How will the service affect the performance of our machinery or critical systems?
  7. Can the service adapt to changing operational demands (e.g., facility expansions)?
  8. What monitoring or reporting tools are available to track energy savings in real time?

Costs, ROI, and Incentives

  1. What is the total cost of the service (fixed costs, performance fees, installation, maintenance)?
  2. What is the estimated payback period, and what assumptions were made in that calculation?
  3. Are there hidden costs (e.g., upgrades to existing infrastructure)?
  4. What ongoing operational or maintenance costs should we expect?
  5. How will this service impact our demand charges or peak electricity costs?
  6. Are there any government grants, rebates, or tax incentives available?
  7. Can you provide a case study showing ROI from a similar C&I client?


Installation, Compatibility, and Operational Impact

  1. How long will the service deployment, including installation, take? Will the deployment cause downtime?
  2. Can the service be integrated with our existing systems (e.g., Building Management Systems)?
  3. What are the space and technical requirements for installation?
  4. Is this service scalable if we expand operations?
  5. What is the impact on our power quality (e.g., voltage stability, harmonics)?
  6. How does the service impact other operational metrics like productivity or safety?

Compliance, Sustainability, and ESG Goals

  1. How does this service align with our ESG or net-zero targets?
  2. What carbon emissions reductions can we expect, and are they verifiable?
  3. Does it comply with relevant standards (e.g., ISO 50001, electrical codes)?
  4. Will this service contribute toward mandatory reporting requirements like Australia’s Climate Risk Disclosure?
  5. Does the service reduce our environmental footprint (e.g., water usage, waste generation)?

Support, Warranty, and Vendor Credentials

  1. What are the arrangements for maintenance and service warranty?
  2. What kind of technical support is available (on-site, remote)?
  3. Can we see references or case studies from other similar C&I users?
  4. What are your credentials and experience working with C&I customers?

Summary

These questions allow our C&I customers to thoroughly evaluate whether Voltage Optimisation is the right fit, ensuring it aligns with their financial, operational, and sustainability goals.

Thoughtful responses to these inquiries also build trust between vendors and customers, increasing the likelihood of successful implementation.

Next Step

Please use the contact form to request further information or to schedule one of our technical sales team to contact you.